If something is not working as you expect, write to us. This page tells you where, at what hours, and what information speeds up the answer.
1 Channels
| apps@beaver.com.co | |
| Phone and WhatsApp | +57 318 344 1803 |
| Hours | Monday to Friday, 8:00 to 18:00 (Colombia time, UTC-5), business days |
| Address | Calle 70 # 58-133, Office 725, Itagüí, Antioquia, Colombia |
Customers with a service level agreement (SLA) have the response times and channels agreed in their contract, which prevail over what is stated here.
2 What to include when reporting a problem
With these five details we can almost always reproduce the problem on the first try:
- The company and the email you sign in with.
- What you were doing and what you expected to happen.
- The form name and, if applicable, the affected submission.
- A screenshot of the error.
- Phone model, operating system version and app version (shown on the settings screen).
3 Before writing: two quick checks
“What I filled in is not being sent”
This is the most frequent case and almost never a data loss. Kamplix stores everything on the phone and sends it when there is a network. Check the submission’s state: Queued means it is saved and waiting for a connection, not that it was lost. Connect the device to a stable network and open the app; the queue drains by itself. Only Rejected requires you to correct something.
“I can’t see my assignments”
Assignments are created by your company’s coordinator from the admin web. If your inbox is empty, first confirm with that person that the activity was assigned to you.
4 Account and privacy
- To delete your account: Delete my account.
- To exercise your rights over your personal data: privacy policy.
- Your account is administered by the company you work for: changes to permissions, sites or team are requested from your coordinator.