Delete my account
How to request deletion of your Kamplix account and data
Version 1.0 · Effective 2 September 2026
You may request deletion of your Kamplix account and its associated data at any time, without installing the app. This page explains how to do it, exactly what is deleted and what information is retained under a legal or contractual duty.
1 How to request it
Send an email to apps@beaver.com.co with the subject “Kamplix account deletion” including:
- Your full name.
- The email address you sign in to Kamplix with. Send the request from that same address whenever possible: it is the fastest way to verify the account is yours.
- The name of the company you use the app for.
- Whether you want to delete only the account, or also the associated personal data under our responsibility.
If you cannot write from the account’s email address, we will ask for another reasonable means of verification before proceeding. We do not delete accounts without confirming who is asking.
If your account was issued by your employer, tell them as well: that company administers its team’s accounts and can deactivate yours immediately. We process your request either way, and let you know.
2 What gets deleted
- Your sign-in account and credentials in Firebase Authentication.
- Your profile: name, email and contact details associated with the user.
- Your active assignments and your link to the company within the platform.
- The session and device identifiers associated with your user.
- Data stored locally on your phone is removed when you uninstall the app. You can also clear it from the system settings, in the app’s storage section.
3 What is NOT deleted, and why
Worth being explicit about this so there are no surprises:
| Information | What happens | Why |
|---|---|---|
| The forms you filled in and their photographs | Retained, without your user identity attached where that is possible | They are operational records of the contracting company, which is responsible for that information. You may ask that company to delete them |
| Contractual, accounting and billing records | Retained | Colombian commercial and tax law obligation |
| Security and audit logs | Retained for up to 12 months | Incident detection and access traceability |
| Backups | Overwritten in the normal backup cycle, within a maximum of 90 days | Backups are not selectively edited; they expire by rotation |
4 Deadlines
- Acknowledgement: within 2 business days of your request.
- Formal answer: maximum fifteen (15) business days, extendable by eight (8) more with notice of the reason, under Law 1581 of 2012.
- Effective deletion: within 30 calendar days of confirming your identity.
- Backup purge: up to 90 calendar days.
Deletion is irreversible. Once executed we cannot restore the account or recover its access history.
5 Other rights
Besides deletion, you may know, update and rectify your data, request proof of the consent given, be informed about the use made of it and file complaints with the Superintendence of Industry and Commerce. Details and channels in the privacy policy.