Terms and Conditions

Kamplix is a cloud software service (SaaS) that lets you configure data capture forms, assign them to field staff, fill them in from a mobile device with or without a connection, attach photographic evidence and make the result available to whoever needs it.

• Beaver: Beaver Soluciones Digitales S.A.S., the service provider.
• Customer: the legal entity that contracts the service.
• User: the person who accesses the service with an account issued by the Customer.
• Form template: the form configured on the platform —fields, validations and, where applicable, its PDF—. Creating or editing a Form template is not billed as a Document.
• Document or closed submission: each form sent and accepted by the platform from a Form template, whether or not it generates a PDF file. It is the billing unit and is counted per form: if a person fills in four different Form templates, that is four Documents. Section 3 details what counts and what does not.
• Evidence: photos, signatures and files attached inside a Document.
• Customer Content: the forms, submitted data, photographs and any information the Customer or its Users upload to the platform.

User accounts are issued by the Customer: Kamplix offers no open public sign-up. If you are a User, your account is administered by the company you work for, which may create, suspend or delete it.

• Each account is personal and non-transferable. Do not share your credentials.
• You are responsible for activity carried out from your account.
• Tell us immediately at apps@beaver.com.co if you suspect unauthorized access.
• The Customer is responsible for keeping the list of people with access up to date and for removing those who no longer need it.

The service is contracted in plans with a monthly Document quota. Users are unlimited on every plan: mobile, admin and portal.

Amounts in Colombian pesos and excluding VAT.

What counts as a Document

Counts as one Document:

• Each form sent and accepted. One form = one Document, even when several are filled in for the same person, visit or process.
• Each repetition of the same Form template: three pieces of equipment inspected with the same template are three Documents.

Not billed:

• Drafts and forms the platform rejects on validation.
• Evidence attached inside the Document: photos, signatures and files are not billed separately.
• Regenerating the PDF of an existing Document, viewing it or downloading it.
• Creating or editing Form templates, users and assignments.

A signed proposal may agree conditions different from the plan table —for example, a per-Document rate with no quota or minimum charge—. The definition of Document in this section still applies in those cases, unless the proposal expressly states otherwise.

Overage

• A warning is sent at 80% of the monthly quota.
• There is a 20% margin above the quota with no service blocking.
• The excess is billed at 1.3 times the contracted plan’s cost per Document.
• Two consecutive months in overage result in moving to the next plan up.

Modules and additional services

Connectors to external systems, the Operations module, the client portal, a white-label app published on the stores and implementation services are quoted separately and governed by the proposal or service order accepted by the Customer. Where that proposal and these terms conflict, the signed proposal prevails.

Payment

Billing is monthly and in advance, unless otherwise agreed. Payment is made outside the application: Kamplix does not process payments and offers no in-app purchases. Late payment entitles Beaver to suspend the service after ten (10) calendar days’ notice.

You undertake not to:

• Use the service for unlawful activities or to process personal data without the consent of its subjects.
• Attempt to access information belonging to other companies, accounts or environments.
• Reverse engineer, decompile or extract the source code, except to the extent expressly permitted by law.
• Subject the service to automated load, penetration testing or scanning without Beaver’s prior written authorization.
• Resell or grant access to the service to third parties outside your operation without an agreement with Beaver.
• Upload malicious code or content that infringes third-party rights.

Breach of this section entitles Beaver to suspend access immediately.

Customer Content belongs to the Customer. Beaver acquires no ownership rights over the forms, the submitted data or the photographs. Beaver processes them solely to provide the service, in accordance with the privacy policy.

The software belongs to Beaver. The platform, the app, its code, design, brand and documentation are the property of Beaver Soluciones Digitales S.A.S. or its licensors. What the Customer receives is a licence to use: non-exclusive, non-transferable and limited to the term of the contract.

Beaver may use aggregated and anonymized data —which does not allow identification of the Customer, its Users or its clients— to measure and improve the service’s performance.

Export on termination

On termination, the Customer may request an export of its Content within the following thirty (30) calendar days. After that period, Beaver may delete it permanently.

Beaver works to keep the service continuously available but does not guarantee uninterrupted operation unless a service level agreement (SLA) has been signed with the Customer. Scheduled maintenance windows are announced with reasonable notice.

Support is provided through the channels listed on the support page.

Beaver may modify, add or withdraw functionality. If a change materially reduces a contracted feature, the Customer will be given at least thirty (30) days’ notice.

• The Customer may terminate the service with thirty (30) days’ notice, unless otherwise agreed in the signed proposal. Plans with an agreed minimum term are governed by what was agreed there.
• Beaver may suspend the service for late payment (section 3) or breach of acceptable use (section 4).
• Beaver may terminate the contract with sixty (60) days’ notice if it decides to discontinue the service, with the Customer entitled to a pro-rata refund of amounts prepaid.

The service is provided “as is” and “as available”. Beaver does not warrant that the service will meet specific purposes not agreed in writing.

Except in cases of wilful misconduct or gross negligence, and to the extent permitted by Colombian law, Beaver’s total liability towards the Customer is limited to the amount actually paid by the Customer during the twelve (12) months preceding the event giving rise to the claim. Beaver is not liable for loss of profit, loss of business opportunity or indirect damages.

Nothing above limits any non-waivable rights Colombian law grants the Customer or the User.

The mobile app is distributed through Apple’s App Store and Google Play. In addition to these terms, the conditions of the store you download it from apply.

• These terms are an agreement between you and Beaver, not with Apple Inc. or Google LLC.
• Beaver is solely responsible for the app, its content, its maintenance and user support. Apple and Google have no obligation whatsoever to furnish support for the app.
• Any claim relating to the app —including product liability, regulatory compliance or intellectual property claims— must be directed to Beaver.
• Apple Inc. and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.
• You represent that you are not located in a country subject to a U.S. Government embargo, nor listed on any U.S. Government list of prohibited or restricted parties.

The app licence is personal, limited, non-exclusive and non-transferable, for devices you own or control.

Processing of personal data is governed by the privacy policy, which forms an integral part of these terms. With respect to Customer Content, Beaver acts as Processor and the Customer as Controller: it is the Customer who must hold the consent of the data subjects whose data is collected in the forms it configures.

These terms are governed by the laws of the Republic of Colombia. The parties will attempt to resolve any dispute in good faith by direct settlement within thirty (30) days of written notice of the disagreement. Failing that, the dispute will be submitted to the courts of the Republic of Colombia, sitting in the city of Medellín, Antioquia.

Beaver may update these terms. The version in force is always the one published at kamplix.com/en/terms, with its version number and date. Material changes will be communicated to the Customer at least thirty (30) days in advance; continuing to use the service after that date implies acceptance.

For any question about these terms: apps@beaver.com.co.